Last Updated: September 1, 2026

At HARDCANDY INC., we aim to process and ship orders efficiently while keeping our customers informed throughout the delivery process.

This Shipping Policy explains how we handle order processing, shipping, delivery, tracking and shipping-related issues when you purchase products through the HARDCANDY website.

By placing an order on the HARDCANDY website, you acknowledge the practices described in this Shipping Policy.

1. About HARDCANDY INC.

HARDCANDY INC. is a company operating in the United States.

In this Shipping Policy, “HARDCANDY INC.,” “we,” “us,” and “our” refer to HARDCANDY INC.

2. Order Processing

Orders placed through our website are subject to order verification, payment authorization and processing.

We aim to process orders as promptly as reasonably possible. Processing times may vary depending on product availability, order volume, holidays, payment verification or other operational factors.

Please note that order processing time is separate from shipping and delivery time. Orders are not considered shipped until they have been handed over to the applicable shipping carrier.

3. Shipping Locations

HARDCANDY INC. ships orders to eligible delivery locations based on the shipping options available at checkout.

Available shipping destinations may vary depending on the product, delivery address, carrier availability and applicable restrictions.

Customers are responsible for providing a complete and accurate shipping address when placing an order. We reserve the right to cancel or decline orders for locations where delivery is unavailable or restricted.

4. Shipping Methods & Fees

Available shipping methods and applicable shipping fees, if any, will be displayed during checkout before an order is completed.

Shipping costs may vary depending on the delivery destination, selected shipping method, order details and applicable promotions.

Any shipping promotions or free shipping offers will be subject to the terms and conditions presented with the relevant offer. Unless otherwise stated at checkout, customers are responsible for applicable shipping charges associated with their orders.

5. Estimated Delivery Times

Estimated delivery times may depend on the shipping method selected, the destination address, carrier operations, weather conditions, holidays and other circumstances beyond our control.

Any delivery dates or timeframes provided on our website, at checkout or in shipping notifications are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may take longer than expected due to carrier delays, severe weather, operational disruptions, incorrect address information or other unforeseen circumstances. HARDCANDY INC. will make reasonable efforts to assist customers with shipping-related questions.

6. Order Confirmation & Tracking

After placing an order, you may receive an order confirmation by email containing relevant purchase information.

Where tracking is available, shipping confirmation and tracking details may be provided once your order has been dispatched. Tracking information may take some time to become active after the carrier receives the shipment.

Customers are responsible for reviewing tracking updates and ensuring that their shipping contact information remains accurate. If you have not received an expected shipping notification or need assistance locating your order, please contact HARDCANDY INC.

7. Shipping Address Accuracy

Customers are responsible for ensuring that the shipping address and contact information provided during checkout are complete and accurate.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or has been handed over to the shipping carrier.

HARDCANDY INC. is not responsible for delivery issues resulting from incorrect, incomplete or outdated shipping information provided by the customer. Additional shipping charges may apply if a shipment must be reshipped because of an address error or other circumstances attributable to the customer, where permitted by applicable law.

8. Lost, Delayed or Missing Shipments

If your order appears to be delayed, lost or missing, please review the available tracking information and contact us for assistance.

We may work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.

If tracking indicates that a package has been delivered but you have not received it, we recommend checking your delivery location, mailbox, building reception or other designated delivery areas and contacting the carrier where appropriate.

Please contact HARDCANDY INC. if the issue remains unresolved. Any replacement, refund or other resolution will be handled in accordance with applicable law and our relevant policies.

9. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact HARDCANDY INC. as soon as reasonably possible.

To help us review the issue, we may request your order number, a description of the problem and photographs of the product, packaging or shipping label, where applicable.

We will review the information provided and determine the appropriate resolution in accordance with applicable law and our relevant policies.

Please retain the original packaging and shipping materials until the issue has been reviewed, as they may be needed to assist with the investigation.

10. Undeliverable or Returned Shipments

A shipment may be returned to us if the address is incorrect or incomplete, delivery is refused, the package remains unclaimed or the carrier is otherwise unable to complete delivery.

If a shipment is returned to HARDCANDY INC., we may contact you to confirm the shipping address or discuss the available options.

Reshipping may be subject to additional charges where permitted by applicable law and our policies. If reshipping is not possible, any refund or other resolution will be handled in accordance with applicable law and our relevant policies.

11. Shipping Restrictions & Unforeseen Circumstances

Certain products or delivery destinations may be subject to shipping restrictions imposed by carriers, applicable laws or regulatory requirements.

We reserve the right to restrict, delay, cancel or decline shipments when necessary to comply with applicable laws, carrier requirements, safety considerations or operational limitations.

Events such as severe weather, natural disasters, public emergencies, carrier disruptions or other circumstances beyond our reasonable control may affect shipping and delivery. We will make reasonable efforts to communicate material shipping issues when appropriate.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact HARDCANDY INC. as soon as possible.

We cannot guarantee that changes or cancellations can be accommodated once an order has entered processing or has been shipped.

If an order has already been dispatched, you may need to follow the applicable return or other resolution process, subject to our relevant policies and applicable law. Nothing in this section limits any rights you may have under applicable law.

13. International Orders, Duties & Taxes

If international shipping is offered for your destination, additional delivery requirements, customs procedures, duties, import taxes or other charges may apply.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes and other charges imposed by the destination country or its authorities.

International shipments may be subject to customs inspections or clearance procedures that affect delivery times.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country. The availability of international shipping may vary by destination and product.

14. Relationship to Other Policies

This Shipping Policy should be read together with the other applicable policies published on the HARDCANDY website, including our Privacy Policy, Terms & Conditions and any applicable Returns or Refund Policy. In the event of a conflict, applicable law will govern. Any other applicable policy will be interpreted consistently with this Shipping Policy to the extent reasonably possible.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, carrier services or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage customers to review this policy periodically to stay informed about our shipping practices.

16. Contact

For shipping-related questions, order tracking assistance or delivery concerns, please contact:

HARDCANDY INC.
United States