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Privacy Policy

Last Updated: October 15, 2026

At HARDCANDY INC., we respect your privacy and are committed to protecting the information you provide to us.

This Privacy Policy explains how HARDCANDY INC. collects, uses, shares, and protects information when you visit our website at https://shophardcandy.com (the “Website”), complete a clinical assessment, purchase our products, receive text messages from us, or otherwise interact with our services (collectively, the “Services”). This Privacy Policy applies to users located in the United States.

By using the Website or Services, you acknowledge the practices described in this Privacy Policy.

1. About HARDCANDY INC.

HARDCANDY INC. is a company operating in the United States.

In this Privacy Policy, “HARDCANDY INC.,” “HARDCANDY,” “we,” “us,” and “our” refer to HARDCANDY INC.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us when you use our Website or interact with our Services. This may include:

  • Name
  • Email address
  • Mobile phone number
  • Date of birth
  • Shipping address
  • Billing information
  • Order information
  • Product purchase history
  • Your SMS consent choices and opt-in records
  • Information you provide when contacting customer support
  • Product reviews, comments, photographs, or other content you voluntarily submit

Providing personal information is voluntary; however, certain Services may not be available without it.

2.2 Health Information

When you complete a clinical assessment, we may collect health-related information, such as medical history, current medications, symptoms, and other information needed for a licensed healthcare provider to evaluate whether treatment is appropriate. A prescription is never guaranteed.

Health information is used only to provide clinical evaluation, treatment, prescription fulfillment, and related support. Where health information is protected health information under the Health Insurance Portability and Accountability Act (HIPAA), it is handled in accordance with HIPAA. Health information is never used for marketing without your separate written authorization, and is never sold.

2.3 Information Collected Automatically

We may also collect certain information automatically when you visit our Website. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Links or buttons interacted with
  • Referring website
  • Date and time of your visit
  • Approximate location derived from your IP address
  • General website usage information

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Facilitate clinical assessments and prescription fulfillment.
  • Provide customer support.
  • Respond to questions, requests, and feedback.
  • Communicate with you about your orders, assessments, and account.
  • Send transactional emails and text messages relating to your orders and Services.
  • Send text messages only where you have provided valid opt-in consent.
  • Send promotional or marketing communications where permitted by law and, for text messages, only with your express consent.
  • Improve our Website and Services.
  • Understand how visitors use our Website.
  • Improve our products and customer experience.
  • Detect, prevent, and investigate fraud or unauthorized activity.
  • Maintain the security and functionality of our Website.
  • Comply with applicable legal and regulatory requirements.

We do not sell your personal information.

4. Payment Information

Payments made through our Website may be processed by third-party payment providers.

When payment processing is handled by a third party, your payment information may be collected and processed directly by that provider.

HARDCANDY INC. does not intentionally store complete credit or debit card information on its own systems where such information is processed by a third-party payment provider. Third-party payment providers may have their own privacy policies and terms governing their processing of your information.

5. Cookies & Similar Technologies

HARDCANDY INC. may use cookies, pixels, and similar technologies to operate and improve our Website.

Cookies and similar technologies may be used to:

  • Keep the Website functioning properly.
  • Remember preferences.
  • Understand how visitors use our Website.
  • Measure Website performance.
  • Improve the user experience.
  • Support advertising, remarketing, or marketing activities where applicable.

We do not use cookies or pixels to share health information or your SMS opt-in data with advertising platforms.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Website.

6. Analytics

We may use analytics tools to understand how visitors interact with the HARDCANDY Website.

Analytics services may collect information such as:

  • Pages visited.
  • Time spent on pages.
  • Device and browser information.
  • Approximate geographic information.
  • Website interactions.
  • Referring sources.

This information helps us understand Website performance and improve our products and Services.

7. Email Marketing Communications

Where permitted by applicable law, HARDCANDY INC. may send you promotional emails about products, offers, launches, or other updates, in compliance with the U.S. CAN-SPAM Act.

Every marketing email includes a clear unsubscribe option. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

Even if you unsubscribe from marketing communications, we may continue to send essential transactional communications, such as order confirmations, shipping updates, or other messages relating directly to your purchases or Services.

Text message communications are governed by Section 8 below.

8. Text / SMS Messaging Policy (A2P 10DLC / TCPA / CTIA)

8.1 Program Description

If you opt in, you may receive text messages from HARDCANDY, including:

  • Transactional and customer care messages: order confirmations, shipping and delivery updates, clinical assessment and account updates, appointment or follow-up reminders, verification codes, and customer support replies.
  • Promotional messages: offers, product announcements, and educational content, sent only if you separately and explicitly consent to receive marketing text messages.

By providing your mobile phone number and checking the applicable SMS consent box, you give HARDCANDY INC. your express written consent to receive text messages at the number provided, including messages sent using automated technology. Consent is not a condition of purchase. SMS consent boxes are never pre-checked, and transactional and promotional consent are collected separately.

8.3 Message Frequency

Message frequency varies based on your orders, assessments, and interactions with our Services.

8.4 Fees

Message and data rates may apply.

8.5 Opt-Out

You may opt out at any time by replying STOP to any message. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again. You may also opt out by contacting us using the details in Section 8.6.

8.6 Help

Reply HELP to any message for assistance, or contact us at:

  • Email: support@gethardcandy.com

8.7 Transactional vs. Promotional Messages

Transactional messages are sent to fulfill orders and Services you request. Promotional messages are sent only with your explicit opt-in and stop immediately when you opt out.

8.8 Opt-In Confirmation

After you opt in, you will receive a confirmation message that identifies HARDCANDY, describes the program, and includes the message frequency, the message and data rates disclosure, STOP and HELP instructions, and customer support contact information.

8.9 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

9. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information sharing with subcontractors that support our Services, such as customer service providers and SMS platform providers, is permitted only to deliver messages to you and provide the Services you requested. These providers may not use your mobile information for their own marketing.

Your consent to receive text messages from HARDCANDY is strictly between you and us. We do not sell, rent, or share text messaging lists with data aggregators or any other third party.

10. How We Share Information

We do not sell your personal information. We may share information with trusted third parties when necessary to operate our business and provide Services to you. These may include:

  • Payment processors.
  • Shipping and delivery providers.
  • Pharmacies and licensed healthcare providers involved in your clinical assessment and treatment.
  • Website hosting providers.
  • Technology providers, including CRM and SMS platform providers.
  • Analytics providers.
  • Customer support providers.
  • Marketing and communications providers.
  • Professional advisers.
  • Government agencies or authorities where required by law.

Service providers process information only on our behalf and under confidentiality obligations and, where applicable, HIPAA Business Associate Agreements.

The categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, as described in Section 9.

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or legal processes.
  • Respond to lawful requests from government authorities.
  • Detect, investigate, or prevent fraud.
  • Protect the rights, property, or safety of HARDCANDY INC.
  • Protect customers, employees, or other individuals.
  • Enforce our Terms & Conditions.
  • Investigate security incidents or misuse of our Website.

12. Data Security

We use reasonable administrative, technical, and organizational measures, including encryption and access controls, designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You acknowledge that information transmitted over the internet may carry inherent security risks.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining information for purposes such as:

  • Fulfilling orders.
  • Providing customer support.
  • Maintaining transaction records.
  • Maintaining SMS consent and opt-out records.
  • Resolving disputes.
  • Preventing fraud.
  • Complying with legal or regulatory requirements.
  • Maintaining legitimate business records.

Medical records are retained as required by applicable law.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Object to certain uses of your information.
  • Opt out of marketing emails and text messages.
  • Request information about how your personal information is collected and used.

To exercise an applicable privacy right, contact us using the details in Section 21. We may need to verify your identity before processing certain requests.

15. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws. Depending on the circumstances, these rights may include rights relating to:

  • Accessing personal information.
  • Correcting inaccurate personal information.
  • Deleting personal information.
  • Knowing how personal information is collected and used.
  • Opting out of certain types of data sharing or processing where applicable.
  • Non-discrimination for exercising applicable privacy rights.

The availability and scope of these rights depend on applicable law and the circumstances of the processing.

16. Children’s Privacy

Our Website and Services are intended only for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe that a person under 18 has provided personal information to HARDCANDY INC., please contact us so that we can delete it.

17. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

Those third parties operate independently from HARDCANDY INC. and may have their own privacy policies. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policy of any third-party website you visit.

18. Third-Party Services

HARDCANDY INC. may use third-party services to help operate our Website and business. These services may include payment processing, hosting, analytics, shipping, customer support, advertising, communications, and other technology services. Third-party providers may process information on our behalf or independently according to their own terms and privacy practices, subject to the SMS and mobile information restrictions in Sections 8 and 9.

19. International Processing

Although HARDCANDY INC. operates in the United States, some service providers we use may process or store information in locations outside the United States. Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied to personal information processed internationally.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how HARDCANDY INC. handles personal information.

21. Contact Us

For privacy-related questions or requests:

HARDCANDY INC.

  • Website: https://shophardcandy.com
  • Email: support@shophardcandy.com
  • Address: 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States